Digital Marketing Insight
Kingston Communications digital marketing campaign
Best practice from Kingston Communications.
Background
In 2007 Kingston Communications acquired Mistral Internet which enabled their existing portfolio to expand into the hosting market.
Challenge
With hosting being a highly competitive market KC needed to secure their presence and visibility against competitors to ensure that they remain recognised as a leading provider of hosting services. This had to be delivered to an audience that has a rich area for growth and therefore has become saturated by competition.
Strategy
The strategy was to introduce a multi-touch campaign to ensure the audience were being met with consistent messaging and seeing KC in relevant places therefore getting recognition both above and against our competitors.
To ensure traction with the target market, the campaign was focussed on being benefit led to ensure the target markets realised that KC had the knowledge, expertise and experience to understand their requirements and deliver solutions to suit.
It was also important to get an understanding of competitors’ approaches so that KC could ensure that they stood out from the crowd.
The delivery mechanisms used to execute this campaign consisted of:
• Email
• DM
• Microsite
• PPC
• Enhanced SEO
• Online advertising
Constant reviews of all mechanisms and results were vital to ensure that KC could continually enhance activity - to optimise results and the use of PURLs would allow the tracking of which mechanism was most effective at any given sample point.
Implementation
Key messaging was created and cell testing was prepared which allowed messaging to be enhanced on an on-going basis, these were supported by using PURLs which allowed us to monitor which mechanisms were working most effectively and also allowed a response to those that had shown interest.
Email and DM were created to have staggered land dates so that recipients received an initial message and then a couple of days later a prompt message.
All traffic was then driven towards a specific microsite which gave comprehensive information on KC’s hosting portfolio, not only does the microsite consist of standard product information but also offers benefit focus and a download centre providing information on services and associated subjects of hosting.
In addition to support the DM, Email and microsite SEO was constantly enhanced to ensure that KC were kept within the top organic rankings on Google, alongside this PPC campaigns ensured that when people searched for key terms we had included within messaging that KC was the result they were served.
Online media advertising placed on key websites that we knew target audience were actively using was implemented which was then driven to the dedicated microsite.
The key with all activity was to ensure that recipients had the option to call and speak to a hosting specialist immediately to discuss their requirements or were able to access relevant and coherent information on the product area they were interested in.
Results
In using an on-going multi-touch campaign an ROI of 300% + was achieved and continues to be increased. KC have been able to learn about buying habits, cycles and patterns of new business and enhance campaigns and interaction with existing customers and potential new business even more.
Traffic volumes to the dedicated microsite increased and new business leads doubled with the introduction of this activity.
On-going activity continues and further enhancements are made to ensure that rankings and presence within the marketplace are strong. |